With a swift nod from Marcus, one of his security personnel made a quick call, and within minutes, a team of medical professionals arrived to attend to Ava. The little girl was whisked away to a treatment room, where she finally received the care she needed.

As the situation began to calm, Marcus turned to Dr. Harris. “Change doesn’t happen overnight, but it starts with acknowledging what’s wrong. Perhaps this is a chance for you—and this hospital—to do better.”

Outside the ER, after Ava was stabilized and resting comfortably, Marcus sat down with Carla. He reassured her, “We’ll make sure she gets the best care possible. And we’ll ensure this doesn’t happen to anyone else.”